FAQ
HOW DO I SIGN UP?
Visit our Free Delivery page to sign up for our service or click here.
IS THERE ANY EXTRA COST FOR THE PICK UP & DELIVERY SERVICE?
No. There are no additional fees for delivery service.
WHERE ARE MY CLOTHES PICKED UP AND DELIVERED?
At your front door, back door or another suitable location of your choosing.
HOW DO I LET YOU KNOW I HAVE AN ORDER TO PICK UP?
There is no need to call. Just put your bag out on your pick up day.
IS THERE A MINIMUM AMOUNT?
No. Any amount of clothing is fine.
WHAT DO I PUT MY CLOTHES IN?
We will provide you with a London Cleaners garment bag.
DO I HAVE TO BE PRESENT FOR MY CLOTHES TO BE PICKED UP OR DELIVERED?
No. Clothing will be picked up and dropped off in a predetermined area.
WHEN WILL MY CLOTHES BE PICKED UP AND DROPPED OFF?
Currently we are operating our route service Monday/Thursday or Tuesday/Friday. Any clothing picked up on Tuesday would be delivered Friday. Clothing picked up on Friday will be delivered the following Tuesday. Any clothing picked up on Monday will be delivered Thursday. Clothing picked up on Thursday will be delivered the following Monday.
WHAT IS YOUR HOLIDAY SCHEDULE?
Around the holidays our regular schedules do change, so we will notify you of any delivery changes via email.
WHAT DO I DO WITH ALL MY EXTRA HANGERS?
If you would like to recycle your hangers, we will provide you with a hanger recycle caddy. When you are ready, leave it with your order and your route manager will pick it up.
WHAT DO I DO ABOUT A SPECIAL REQUEST?
Just leave a detailed note in your bag with your request. Please identify the specific garment along with your special instructions.
WHO DO I CONTACT IF I HAVE A PROBLEM WHEN I GET MY CLOTHES BACK?
For immediate assistance, call our corporate office at 800.832.1222 or email us at delivery@londoncleaners.com.
HOW DO I PAY FOR MY CLEANING?
Your cleaning will be charged directly to your credit card.